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The construction process can be a joy or it can be a nightmare. Even the simplest project can turn disastrous if contractors disappear for days at a time, hire uncooperative sub-contractors, and or simply do not give your project the proper attention and care it deserves.
The usual advise; ask and check references, inquire of friends and co-workers, the local building inspector, the Better Business Bureau. Never work without a written contract, and be wary of paying deposits prior to the commencement of work.